FAQ

Does the hotel provide free Wi-Fi?

We provide complimentary Wi-Fi in our lobby. To have Wi-Fi access in your guest room you need to purchase via the Bentley landing page; $9.95 per day/per device.

Do you have a fitness center? What kind of equipment do you have? What are the hours?

We have a complimentary fitness center on our second floor. It is available to use between the hours of 6AM and 11PM. Our fitness center is equipped with a free weights stations, cardio stations (treadmill & elliptical) and medicine balls.

Do you have a business center?

We have a business center located on our second floor.
Fee: $5.00 for every 20 minutes.
Complimentary: Boarding pass printing.

Do you offer free shuttle services from the airport?

We do not offer free shuttle services. For Town Car Assistance: please reach out to our concierge team: frontdesk@bentleyhotelnyc.com

Approximate pricing for TLC yellow taxis:

LGA: $50 (approximate price)
NWR: $100 (approximate price)
JFK: $75 (approximate price)

Do you have on-site parking? Do you offer valet parking? What is the price?

Although we offer on-site parking, valet parking is not provided.

Self Parking:

$25 + tax (Sedan – 24 hours, no in & our privileges)
$30 + tax (SUV – 24 hours, no in & our privileges)
Inquire about oversized vehicles.

Quick Park is located on 61st Street and York Avenue.

I booked through an online travel agent website, other than the hotel website and I need to make a change to my reservation. How do I do this?

You would need to reach out to the source directly. ie: (booking.com & expedia.com)

Who can I email to request a copy of my bill from my recent stay?

Do you offer an in-room safe for guests?

All of our guest rooms are equipped with in-room safes for your convenience.

Is the hotel room equipped with a mini-fridge?

All of our guest rooms are equipped with a fully stocked private bar (charged based on consumption). Per request and availability, we can send up an extra mini fridge. To empty out the fully stocked mini bar, a one-time service charge of $20 will be applied to your final bill.

Do you offer complimentary coffee and tea?

We do not offer complimentary morning coffee and tea.

Do you have a restaurant on site? Room Service? Bar?

We have an on-site restaurant; Prime at the Bentley, our Kosher Steakhouse, is located on the rooftop and offers stunning panoramic views of Manhattan.

Room Service is available for breakfast only, and is provided by an outside vendor.

Prime at the Bentley – Open for Dinner only – Saturday through Thursday (Closed Fridays – Opens after sundown on Saturdays)

Do you serve breakfast and what is the price?

We serve American Breakfast Buffet daily in our second floor lounge from 7:00am to 11:00am. Price is $18.00 plus tax.

You may also order from Room Service, prices vary depending upon your order.

Can I store my luggage with the hotel upon check out? Is there a fee?

Registered hotel guests can store luggage with us without a fee. No overnight luggage storage is permitted, due to space limitations.

Is your hotel affiliated with any airlines for mileage points?

We do not have a loyalty program established as are an independent lifestyle hotel. However, we monitor our repeat and corporate clients and offer complimentary upgrades and courtesy early check in / late check out (based on business demand).

How can I confirm my reservation?

Please call (855) 779-0220.

How can I modify my existing reservation?

For Non Hotel Website Bookings: you would need to contact the booking source directly.

For Hotel Direct Bookings: Please call (855) 779-0220.

How can I cancel my existing reservation?

For Non Hotel Website Bookings: you would need to contact the booking source directly.

For Hotel Direct Bookings: Please call (855) 779-0220.

Credit card hold

All major credit/debit cards accepted. If you choose to use a credit card/debit card to check in, please be aware that a hold for the total room stay and $75​.00 per stay for incidental charges will be placed on your account. As a reminder, the hold on your credit/debit card will released within 3 to 10 business days depending on your banking institution’s guidelines.

What is hotel pet policy?

The Bentley Hotel allows pets! Please click here for Policy & Fees.

Can a guest have packages sent to the hotel? Is there a fee?

We will be glad to accept and store any packages arriving to the hotel for you. Please make sure that the name on the packages matches the name on your reservation. Please be mindful that we do have storage and handling fees. I have listed the prices below.

The prices are per package per day starting from the first day we receive the packages, unless the guest is currently in-house.

$1.00 – packs/document envelopes

$3.00 – small boxes or garment bags

$5.00 – medium boxes

$10.00 – large boxes

$15.00 – extra large and heavy packages

What is the minimum age to stay in your hotel?

At least one occupant of the room needs be 21 years or older with a valid ID and credit card.